Aloe Ferox products are in high-demand and we, as a small business, are unable to carry full stock of every item year-round. Pre-orders allow us to bring you fresh products while managing stock sustainably and reducing waste.

A pre-order means you are reserving your item before it arrives in stock. Once the pre-order window closes, we order directly from the supplier and prepare your items for dispatch as soon as they arrive.

Pre-orders typically take 10–15 business days to arrive after the cut-off date. This allows time for supplier processing, shipping to us, and careful packing before delivery to you.

The cut-off date is found in a timer format in a announcement banner at the top of the website. You will also find the cut-off daed clearly stated on the product page.

Orders placed after this date will automatically move to the next pre-order cycle (if available).

Can I cancel my pre-order?

Because pre-orders are made specifically based on customer requests, pre-orders cannot be cancelled once placed. If you have an issue or made a mistake, please contact us as soon as possible and we’ll do our best to assist.

Can I change my order after placing a pre-order?

Small changes may be possible within 24 hours of placing your order. Please contact us immediately if you need adjustments.

Do I have to pay upfront?

Yes. Full payment is required to secure your pre-order. This ensures your item is reserved especially for you.

Can I combine a pre-order with in-stock items?

Yes, you can place them in the same order.

Please note:

Your entire order will be shipped together once the pre-order item arrives,

or

You can place separate orders if you’d like in-stock items shipped sooner.

Why should I pre-order instead of waiting for stock?

Pre-ordering guarantees you won’t miss out on popular Aloe Ferox products and helps us plan stock levels more accurately. Some items we will not carry stock of and will only be available as pre-order. It also ensures you receive freshly ordered products rather than items sitting on a shelf for long periods.

What happens if my pre-order is delayed?

While we aim to meet all stated timelines, occasional delays may occur due to supplier or courier issues. If this happens, we’ll keep you updated via email or WhatsApp.

How will I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our workspace.

Who can I contact if I have questions about my pre-order?

You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.

Because pre-orders are made specifically based on customer requests, pre-orders cannot be cancelled once placed. If you have an issue or made a mistake, please contact us as soon as possible and we’ll do our best to assist.

Can I change my order after placing a pre-order?

Small changes may be possible within 24 hours of placing your order. Please contact us immediately if you need adjustments.

Do I have to pay upfront?

Yes. Full payment is required to secure your pre-order. This ensures your item is reserved especially for you.

Can I combine a pre-order with in-stock items?

Yes, you can place them in the same order.

Please note:

Your entire order will be shipped together once the pre-order item arrives,

or

You can place separate orders if you’d like in-stock items shipped sooner.

Why should I pre-order instead of waiting for stock?

Pre-ordering guarantees you won’t miss out on popular Aloe Ferox products and helps us plan stock levels more accurately. Some items we will not carry stock of and will only be available as pre-order. It also ensures you receive freshly ordered products rather than items sitting on a shelf for long periods.

What happens if my pre-order is delayed?

While we aim to meet all stated timelines, occasional delays may occur due to supplier or courier issues. If this happens, we’ll keep you updated via email or WhatsApp.

How will I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our workspace.

Who can I contact if I have questions about my pre-order?

You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.

Small changes may be possible within 24 hours of placing your order. Please contact us immediately if you need adjustments.

Do I have to pay upfront?

Yes. Full payment is required to secure your pre-order. This ensures your item is reserved especially for you.

Can I combine a pre-order with in-stock items?

Yes, you can place them in the same order.

Please note:

Your entire order will be shipped together once the pre-order item arrives,

or

You can place separate orders if you’d like in-stock items shipped sooner.

Why should I pre-order instead of waiting for stock?

Pre-ordering guarantees you won’t miss out on popular Aloe Ferox products and helps us plan stock levels more accurately. Some items we will not carry stock of and will only be available as pre-order. It also ensures you receive freshly ordered products rather than items sitting on a shelf for long periods.

What happens if my pre-order is delayed?

While we aim to meet all stated timelines, occasional delays may occur due to supplier or courier issues. If this happens, we’ll keep you updated via email or WhatsApp.

How will I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our workspace.

Who can I contact if I have questions about my pre-order?

You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.

Yes. Full payment is required to secure your pre-order. This ensures your item is reserved especially for you.

Can I combine a pre-order with in-stock items?

Yes, you can place them in the same order.

Please note:

Your entire order will be shipped together once the pre-order item arrives,

or

You can place separate orders if you’d like in-stock items shipped sooner.

Why should I pre-order instead of waiting for stock?

Pre-ordering guarantees you won’t miss out on popular Aloe Ferox products and helps us plan stock levels more accurately. Some items we will not carry stock of and will only be available as pre-order. It also ensures you receive freshly ordered products rather than items sitting on a shelf for long periods.

What happens if my pre-order is delayed?

While we aim to meet all stated timelines, occasional delays may occur due to supplier or courier issues. If this happens, we’ll keep you updated via email or WhatsApp.

How will I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our workspace.

Who can I contact if I have questions about my pre-order?

You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.

Yes, you can place them in the same order.

Please note:

Your entire order will be shipped together once the pre-order item arrives,

or

You can place separate orders if you’d like in-stock items shipped sooner.

Why should I pre-order instead of waiting for stock?

Pre-ordering guarantees you won’t miss out on popular Aloe Ferox products and helps us plan stock levels more accurately. Some items we will not carry stock of and will only be available as pre-order. It also ensures you receive freshly ordered products rather than items sitting on a shelf for long periods.

What happens if my pre-order is delayed?

While we aim to meet all stated timelines, occasional delays may occur due to supplier or courier issues. If this happens, we’ll keep you updated via email or WhatsApp.

How will I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our workspace.

Who can I contact if I have questions about my pre-order?

You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.

Pre-ordering guarantees you won’t miss out on popular Aloe Ferox products and helps us plan stock levels more accurately. Some items we will not carry stock of and will only be available as pre-order. It also ensures you receive freshly ordered products rather than items sitting on a shelf for long periods.

What happens if my pre-order is delayed?

While we aim to meet all stated timelines, occasional delays may occur due to supplier or courier issues. If this happens, we’ll keep you updated via email or WhatsApp.

How will I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our workspace.

Who can I contact if I have questions about my pre-order?

You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.

While we aim to meet all stated timelines, occasional delays may occur due to supplier or courier issues. If this happens, we’ll keep you updated via email or WhatsApp.

How will I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our workspace.

Who can I contact if I have questions about my pre-order?

You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.

You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our workspace.

Who can I contact if I have questions about my pre-order?

You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.

You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.