Frequently Asked Questions
What is Ruby Tulip & Co?
Ruby Tulip & Co. is an online gift store that sells a collection of products from local artisans, makers, and small businesses in South Africa. We bring together a thoughtful selection of gifts, lifestyle products, stationery, and more.
Where are you located?
We are an online store based in South Africa. While we don’t have a physical shop, you can browse and shop all our collections on our website.
What kind of products do you stock?
We stock a curated selection of products under categories like:
Wellness
How do I become a supplier?
We love collaborating with local creatives and small businesses. If you're interested in having your products featured on Ruby Tulip & Co, visit our Contacts Us page to get in contact with us and find out more about our supplier process.
Do you offer corporate or bulk gifting?
Yes, we do! At Ruby Tulip & Co, we specialize in creating thoughtful gifts for any occasion — from client appreciation and staff rewards to seasonal celebrations and events. There’s no minimum or maximum order size, and every bundle can be tailored to your needs, whether it’s a mini gesture or a fully customized luxury gift.
Customization options depend on the products you choose, and we can also include personalized cards designed in-house to match your brand identity. We recommend placing orders about one month in advance to allow for sourcing and customization.
For delivery, we can ship all gifts to one bulk location or send them directly to individual recipients — costs may vary depending on your preference.
Consultations are available if you’d like guidance in curating the perfect gifting solution, ensuring your gifts reflect both your company’s style and your recipients’ delight.
Get in touch with us on our Contacts Us page.
How long does shipping take?
See our Shipping Policy.
What are your payment options?
You can securely pay online via credit/debit card or supported South African payment methods at checkout.
Can I return or refund a item?
See our Return and Refund Policy.
How can I contact Ruby Tulip & Co?
You can reach out to us via our Contact Us page. You can also connect with us on Instagram (rubytulip.co)or on Facebook (Ruby Tulip & Co).
Aloe Ferox Pre-Order
Why does Ruby Tulip & Co. offer pre-orders?
Aloe Ferox products are in high-demand and we, as a small business, are unable to carry full stock of every item year-round. Pre-orders allow us to bring you fresh products while managing stock sustainably and reducing waste.
What is a pre-order?
A pre-order means you are reserving your item before it arrives in stock. Once the pre-order window closes, we order directly from the supplier and prepare your items for dispatch as soon as they arrive.
How long do pre-orders take to be delivered?
Pre-orders typically take 10–15 business days to arrive after the cut-off date. This allows time for supplier processing, shipping to us, and careful packing before delivery to you.
When do pre-orders close?
The cut-off date is found in a timer format in a announcement banner at the top of the website. You will also find the cut-off daed clearly stated on the product page.
Orders placed after this date will automatically move to the next pre-order cycle (if available).
Can I cancel my pre-order?
Because pre-orders are made specifically based on customer requests, pre-orders cannot be cancelled once placed. If you have an issue or made a mistake, please contact us as soon as possible and we’ll do our best to assist.
Can I change my order after placing a pre-order?
Small changes may be possible within 24 hours of placing your order. Please contact us immediately if you need adjustments.
Do I have to pay upfront?
Yes. Full payment is required to secure your pre-order. This ensures your item is reserved especially for you.
Can I combine a pre-order with in-stock items?
Yes, you can place them in the same order.
Please note:
Your entire order will be shipped together once the pre-order item arrives,
or
You can place separate orders if you’d like in-stock items shipped sooner.
Why should I pre-order instead of waiting for stock?
Pre-ordering guarantees you won’t miss out on popular Aloe Ferox products and helps us plan stock levels more accurately. Some items we will not carry stock of and will only be available as pre-order. It also ensures you receive freshly ordered products rather than items sitting on a shelf for long periods.
What happens if my pre-order is delayed?
While we aim to meet all stated timelines, occasional delays may occur due to supplier or courier issues. If this happens, we’ll keep you updated via email or WhatsApp.
How will I know when my order has shipped?
You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our workspace.
Who can I contact if I have questions about my pre-order?
You can reach us at info@rubytulip.co.za or message us via our Contact Us page and we’ll be happy to help.
